Caring for our Native Community since 1970.

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We Make These Commitments to You

We will conduct ourselves courteously at all times. We will respect your cultural and spiritual values and we will be guided by your ethical concerns and decisions. We will utilize patient service management systems that emphasize timeliness, patient convenience, and patient dignity.

  • Access to Service: The provision of UIHS health services will be made in a timely manner. When UIHS does not offer a service you need, we will assist you when possible with the name(s) and telephone number(s) of a provider(s) who offer(s) the needed service.
  • Client Confidentiality/HIPAA:
    The continued success of UIHS is dependent upon our patients’ trust and we are dedicated to preserving that trust. UIHS staff owes a duty to its patients and stakeholders to act in a way that will merit the continued trust and confidence of the public. If you choose to have your information shared and/or released to another individual, you will need to sign the applicable release forms which become a part of your health record. UIHS will comply with all applicable laws and regulations, including the Indian Health Service Privacy Act of 1974 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All patients must sign an Acknowledgement of Receipt of Notice of Privacy Practices. The Notice of Privacy Practices outlines how information about you may be disclosed. We encourage our patients to read this important document.
    We are committed to protecting health information about you. A copy of the “Notice of Privacy Practices” is provided to the client upon registration and available at the Patient Registration Section.

We are required by law to:

  • Make sure that health information that identifies you is kept private;
  • Inform you of our legal duties and privacy practices with respect to health information about you;
  • Follow the terms of the Notice of Privacy Practices that is currently in effect.

Your rights regarding health information:

  • Right to access or request copies of your health Information;
  • Right to request to amend your health information;
  • Other rights as outlined in the “Notice of Privacy Practices.”

If you have questions about the Notice of Privacy Practices, Please contact UIHS’s Corporate Compliance Hotline at (707) 825-1027.

  • Client Treatment Decisions and Education: Education, Medication, Diagnosis and Treatment plans will be jointly developed by you or a legally authorized representative and your provider. Development of a treatment plan will include consideration of treatment alternatives known to your provider. Your provider will not commence treatment without your informed consent or the consent of a legally authorized representative. You always have the right to refuse treatment or seek a second opinion. We shall inform you of any research or educational projects directly affecting your treatment. We respect your right to decline participation in any research or educational project. You have the right to change your provider if other qualified providers are available.
  • Staff Identification: Providers and others will make their names known to you through personal introductions and name badges.
  • Accreditation: UIHS is accredited through the Accreditation Association for Ambulatory Health Care (AAAHC). Accreditation is a voluntary process through which an ambulatory health care organization is able to measure the quality of its services and performance against nationally recognized standards. The accreditation process involves self-assessment by the organization as well as a thorough review by AAAHC’s expert surveyors who are themselves practicing health care professionals. The accreditation certificate is a symbol to others that an organization is committed to providing high quality care and that it has demonstrated its commitment by measuring up to AAAHC’s high standards. The true value of accreditation, however, lies in the consultative and educational process that proceeds the awarding of the certificate. It is the self-analysis, peer review, and consultation that ultimately helps an organization improve its care and services.
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