Caring for our Native Community since 1970.

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We Request These Commitments from You

  • Update Personal Information and Insurance Coverage: Keep Registration Staff current with your name, address, phone numbers, insurance (Medicare, Medicaid, and Private Insurance) and complete an annual Family Intake form.
  • Appointments: Keep your scheduled appointments or notify us as early as possible when an appointment must be rescheduled.
  • Health Information: Provide your health care team complete information about your health history including all medications.
  • Follow Through: Participate with your health care team in the development of your treatment plan.
  • Call Us: Call your health care team if your health condition worsens or your medication causes problems.
  • Clinic Rules: Please respect the rights of others. For your safety, please follow our clinic rules.
  • Respect: To be respectful of all providers and staff, as well as other clients.

Speak Up! You are the Center of Your Health Care Team

  • Speak up if you have questions or concerns.
  • Pay attention to the care you are receiving.
  • Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
  • Ask a trusted family member or friend to be your advocate.
  • Know your medication(s) and why you take them; keep a written list for your health care team.
  • Use a trusted medical facility.
  • Participate in all decisions about your treatment.

Advance Directives
An advance directive tells the doctor what kind of care the client would like to have if they become unable to make medical decisions. UIHS provides the opportunity for clients to gain information regarding advance directive options, obtain appropriate forms and resources available.

  • Durable Power of Attorney for Health Care – You are able to name a person or persons to act on your behalf if you were ever so ill or disabled that you could not make your wishes known.
  • Living Will – A Living Will allows you to document in advance y
  • our wishes regarding life-sustaining treatments.

Treatment Preferences – Your wishes with regards to treatment. For more information about how to develop an Advance Directive, talk with your UIHS Medical Provider.

Complaint/Grievance Process:
The purpose of the complaint process is to provide individuals with a means of being heard and recognized. The process will also serve to alert management to causes of client dissatisfaction and to provide them with the opportunity to eliminate these causes. UIHS welcomes individual complaint(s) as an opportunity to improve client care. All individuals have the right to make a complaint(s) relating to the delivery of health care. No complaint is considered too small. Making a complaint will not compromise access to future health care. Prompt and full consideration will be given to all informal and formal complaints appropriately expressed by patient, family member/care taker, or visitor. Forms can be obtained from Administration, or any departmental receptionist.


Client Suggestions/Satisfaction:
From time to time, clients will be asked to complete surveys so that we can analyze how we are doing, in your opinion, and can make any adjustments in our services, if necessary. Participation in completing a survey is always voluntary. The Client Satisfaction Survey is performed four times per year. Results are available for viewing in the Quality Improvement office; client suggestions are encouraged and welcomed. Suggestion boxes are located throughout the facilities.

People at UIHS

  • Clients: All clients shall check in at member services or appropriate reception windows upon arrival. Clients will then be directed to the appropriate waiting area for their scheduled appointment.
  • Client Family/Friends: Visitors accompanying clients will not be allowed to wander through “restricted access areas”.
  • Staff: UIHS staff and contracted personnel providing services will wear a UIHS Identification Badge.
  • Facility Visitors: All other visitors to the facility will report to the Administration Section Receptionist to obtain a Visitor ID badge.
  • Restricted Access areas: There are sensitive areas requiring “restricted access.” Restricted access means access to these areas is allowed to those staff assigned to work directly in the areas and to clients receiving services in these areas.
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