Caring for our Native Community since 1970.

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General Services

Preventative Services, Acute and Chronic Care, Model Diabetes Program, Well Child Program, Prenatal and OB Services, and general medical services. For Info about UIHS Perinatal Services, Click Here.

Acute Hospital Care

UIHS physicians admit clients to Mad River Hospital and St. Joseph’s Hospital within Humboldt County and Sutter Coast Hospital in Del Norte County.

Nursing Services

Potawot Health Village and Smith River have Registered Nurses on Duty every day to triage patients and to assist with care needs.

After Hours Services

UIHS provides a direct link to an after hours answering service; where a Registered Nurse is available to triage client health questions and concerns.

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Clinic Rules

Safety & Security for All:

Client Services may be suspended and/or terminated based on client behavior and the safety of all other clients and staff. Individuals are prohibited from possessing guns, knives or other weapons.

Disruption:

All disruptive clients may be removed from the facility by staff and/or law enforcement. Any threatening physical gestures, carrying, displaying, using a weapon, spitting, cursing, or throwing objects are considered examples of behavior that will not be tolerated at UIHS Clinics.

Threatening Language or Profanity:

Any threatening language or profanity in the clinic or on the telephone will not be tolerated at any UIHS clinic or site.

Abduction/Lost/Missing Clients:

Any person who has been made aware of abduction, lost or missing client in the clinic should immediately notify the nearest UIHS staff member.

Incarcerated Clients:

For all eligible UIHS Clients what are currently incarcerated in local jails, all health care services are the responsibility of the respective county jails. UIHS is not designed as a treatment center for prisoners or inmates.

Observation of a Crime:

Clients observing a crime will immediately notify the nearest UIHS staff member or proper authority.

Suspected Victims of Abuse and/or Neglect Reporting:

UIHS staff is mandated reporters of known or suspected abuse of children, elders, and developmentally disabled persons. In some cases, they are also required to report domestic violence. UIHS staff will follow their mandates in reporting abuse or neglect in the required categories.

Alcohol and Drug Free Premises:

It is the policy of UIHS to provide its clients and employees with a safe and healthy healthcare environment by maintaining a place free from the illegal use of drugs or alcohol. In order to do so, UIHS prohibits the use, sale, dispensing or possession of illegal drugs and alcoholic beverages on all premises and will report all violations to the proper authorities.

Smoking:

Clients have designated areas for smoking. UIHS is a Smoke-Free building and smoking is only permitted in designated smoking areas. Clients are responsible for disposing of tobacco products properly.

Emergency Exit Plans:

Clients are to evacuate the building in case of fire and other disasters as directed. All exit routes are posted on the wall marked by Emergency Exit Plan Maps.

Pets in the Health Clinic:

Pets that meet the Disabilities Act which is licensed and tagged by the appropriate agency will be allowed in the facility. The client shall ensure the dog is on a leash, tagged as an alert, service or guide dog. All other animals are not allowed on UIHS premises and walking trails. Animals left unattended in private vehicles shall be reported to the local authorities.

Direct Care Services

Direct Health Care Services are made available to persons of “Indian descent.” For UIHS purposes, persons who meet these requirements are considered to be Eligible Indian Beneficiaries (EIB’s) and are eligible for the Direct Health Care Services which are provided by UIHS. In addition, if the EIB resides within the UIHS Service Area, the spouse and the children of the EIB may also be eligible for specific UIHS Direct Health Care Services approved by the Board of Directors.

Children – 0 to 18 years of age: If you have a child that is not your biological child, we require legal or court documentation for any adoption, custody, guardianship, and/or foster care client to register for services. These documents must be current. Non-Indian parents seeking services for Indian children are required to provide the same documentation.


How to Register

Visit or call Patient Registration for specific documentation requirements and to register for services.

In Humboldt County call POTAWOT HEALTH VILLAGE (707) 825 – 5000
In Del Norte County call TAA-‘AT – DVD MEDICAL CLINIC (707) 464 – 2750


Medical

We are a family practice made up of Physicians and advanced practice clinicians concerned with the total health care of the individual and the family. Our scope of family practice encompasses all ages and sexes.

Vision

Vision services located at Potawot Health Village include an Ophthalmologist who provides eye exams, retinal scans, glasses, referrals and limited ophthalmology services.

Dental

We are a general practice made of Dentists and Mid-Level Practitioners who provide evaluation, diagnosis, prevention and/or treatment of dental diseases, and/or conditions. Our scope of general practice encompasses all ages.

Nutrition

Nutrition services include Registered Dietitians, Nutritionists, and Women, Infants and Children (WIC), program nutrition assistants who provide education and counseling for all clients with nutrition-related health problems, pregnant and postpartum women and children.

Behavioral Health

Behavioral Health Services include Marriage and Family Therapist, Licensed Clinical Social Workers, and Alcohol and Substance Abuse Counselors who provide mental health and substance abuse counseling prevention, intervention, treatment, referral, community activities and psychiatric services.

Community Health

Community Health services included health promotion and education, diabetes awareness, community and youth activities, individual exercise prevention, United Way food program, and traditional healers.

Pharmacy Services

Pharmacy services are provided by Pharmacists and Pharmacy Technicians who provide prescription medications, along with client education, consultation, and drug information.

Administration Services

Administration services are provided by organization support staff which includes General Accounting, Client Accounting, Quality Improvement, and Client Records.

Clinic Appointments

How to make Appointments:

Clients are encouraged to call or stop by the clinic to schedule an appointment.

Our receptionist can assist you in selecting an appropriate date, time, and provider for your needs.

Cancellations/ Missed Appointments:

If you are unable to keep your scheduled appointment time, please call 24 hours in advance to avoid a missed appointment notification.

In Behavioral Health, clients who have had three (3) consecutive cancellations may not be rescheduled for thirty (30) days and are subject to being placed on a waitlist.

Late Arrivals:

Clients that are more than ten (10) minutes late for their scheduled appointment may be charged with a missed appointment and their appointment may have to be rescheduled.

Re-scheduling of client appointments is based on the appointment schedule and the availability of the provider.

Checking in for Services:

You are required to arrive 15-30 minutes prior to your scheduled appointment time to allow patient registration and/or reception staff to update your insurance and personal information.

Parking:

Handicapped parking areas are painted with BLUE paint and signs are posted. Any
visitor parking in these areas shall have a handicap parking decal posted on or in the vehicle. Client parking spaces are located at the main entrances at each clinic site.

After Hours & Emergency

After hours and emergency care is provided by a nurse call center. The nurse call center is available for telephone consultation when the clinic is closed.

For Medical and Dental after hour and emergency care call: (707) 825-5000.

For Mental Health Emergencies call the Humboldt County crisis line at (707) 445-7715.

Purchase Referred Care

Purchased Referred Care (PRC) program is federally funded under P.L. 94-437 of the Indian Healthcare Improvement Act. This program allows UIHS to assist PRC eligible Indian clients depending on federal funding with payment of services which may be provided at public or private medical, dental, vision or hospital facilities or other Indian Health Services facilities.

Purchased Referred Care Covered Services

The UIHS PRC program operates within a system developed from federal guidelines, medical staff consultation, and approved by the UIHS Board of Directors.  It is important to note that not all outside services are within the UIHS list of “Covered Services.” At the current time, out PRC program covered services include the following:

Priority Level I – Care that must be done within 30 days to preserve life, limb, function or senses.

Priority Level II – Non-emergent care that is needed within 30-60 days, but enough time in which alternate resources can be evaluated.

Priority Level III – Hearing aids, eyeglasses, and limited other services that are determined to be medically necessary.

Eligibility Requirements

  • Must be registered at UIHS as an “Eligible Indian Beneficiary” (EIB) and be a resident of one of the nine federally recognized Indian Reservations or Rancherias within the UIHS Service Area; or,
  • Must be registered at UIHS an EIB and must be a resident of the UIHS Service Area and be “an enrolled member” of a federally recognized California Indian Tribe; or an “an enrolled member” of a Tribe within the UIHS Service Area currently seeking federal recognition; or,
  • Must be registered at UIHS as an EIB and must be a resident of the UIHS Service Area and be married to, or a child of a person who is “an enrolled member” of a federally recognized California Indian Tribe; or “an enrolled member” of a tribe within the UIHS Service Area currently seeking federal recognition; or,
  • Must be registered at UIHS as an EIB and must be a resident of the UIHS Service Area and be a “regular full-time” employee of one of the nine federally recognized Indian tribes or their tribal organizations.

Appointment Reminder / Links to Common Forms

Keeping your appointment is very important. If you have to cancel, please call at least 24-48 hours in advance. Providing us notice that you have to cancel will allow us to contact other clients to fill this available appointment slot.

Thank you.


Links to Common Forms

https://www.edd.ca.gov/Forms/

https://www.fmcsa.dot.gov/medical/driver-medical-requirements/medical-applications-and-forms

 

 

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