Client Services

Client Services section

Potawot Community Food Garden

From June through October the garden and greenhouses are filled with carrots, broccoli, pumpkins, greens, corn, strawberries, flowers, tomatoes, and peppers.

The three-acre Potawot Community Food Garden provides the UIHS community with a wide range of fresh, organically grown produce. From June through October the garden and greenhouses are filled with carrots, broccoli, pumpkins, greens, corn, strawberries, flowers, tomatoes, and peppers. The organic produce is distributed to the UIHS community through a bi-weekly produce stand as the clinic and through subscription to the Kay woi basket membership program.

During the winter months a large portion of the garden is covered with nitrogen fixing legumes and grasses that rejuvenates the soil. The entire fence surrounding the garden is planted with edible berries, such as blueberries, blackberries, filberts, and a variety of other delicious berries.

The adjoining Potawot Herb Garden provides the UIHS community with both traditional American Indian and European culinary and medicinal herbs. The Potawot Community Food Garden offers educational opportunities through a series of workshops on nutrition, organic agriculture, and hands-on internships during the summer months. Contact the UIHS Nutrition office for more information about the food garden.

As a component of the Food is Good Medicine project, UIHS produced a garden guide known as Food is Good Medicine: A practical Guide to Growing Food in Northwestern California and is available at the Potawot Health Village Administration Department.

For information on volunteer opportunities in the Potawot Community Food Garden call (707) 825-5000.

Suicide Prevention

Ko'l ho koom' ma Youth Suicide Prevention Project

KO'L HO KOOM' MO YOUTH SUICIDE PREVENTION PROJECT

Suicide Prevention

 

Ko'l ho koom' ma

 


Who we are

K’ol ho koom’ mo is a youth suicide prevention program (ages 10-24) at

United Indian Health Services which is funded by the Department of Health

and Human Services’ Substance Abuse and Mental Health Services Administration

(SAMHSA) and serves both Humboldt and Del Norte Counties.  As part of the grant,

K’ol ho koom’ mo will be providing youth and community activities, service provider

trainings, collaborating and building partnerships, and develop referral systems so

we can more effectively increase suicide prevention efforts in our community.  

 

QPR -Question Persuade Refer Suicide prevention trainings available upon request.  Trainings are approximately 2 hours.  Call to schedule a training.

 

 

 

 

 


 

Youth GONA  Gathering of Native Americans-This event will be July 19-22  and is available to Native youth ages 12-17. We will focus on increasing the strength of our Native youth. There will be games, prizes and cultural activities.

 

 

 

 

 

 

 

 


 

Community GONA will be in Weitchpec, August 9-11 and will be open to all community members in that area. This GONA is a prevention curriculum  that builds strength, connection and hope. There will be games, prizes and cultural activities. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pey-wo-mek (I Cook) Newsletters

Healthy Recipes

Client Services

The UIHS Service Area includes all of Del Norte County and all of Humboldt County except for those portions within the service area of the Hoopa Tribal Health Program (K'ima:w) or the Karuk Tribal Health Program

 







The Medical Clinics have in place an after-hours call system.  Patients with important medical issues after regular business hours may call any of the clinic and get connected to the answering service who will then contact the provider-on-call if necessary.  We hope that this will help to provide better continuity of care when our clinics are closed.

 

Dental Services

We extend a special welcome to our patients and look forward to providing excellent dental care to you and your family.  Our mission is to provide competent, comprehensive and timely dental care for our community in a comfortable and caring atmosphere.


In an effort to gain you and your families trust and confidence, we will take care to make your dental experience a pleasant and positive experience so you can achieve the benefits of healthy teeth and gums for a lifetime.

Our basic dental services include: dental cleanings and examinations; fillings, composite and alloy; simple extractions and root canals.

With the additional revenues from insurance carriers our dental clinic can continue to provide certain elective services such as: crowns & bridges; relines/full & partial dentures and stay plates.



Emergency Services

Preventative Denistry

Oral Diagnosis

Operative Dentistry

Specialties

 

Purchased Referred Care

Purchased Referred Care (PRC) program is federally funded under P.L. 94-437 of the Indian Healthcare Improvement Act.  This program allows UIHS to assist PRC eligible Indian clients depending on federal funding with payment of services which may be provided at public or private medical, dental, vision or hospital facilities or other Indian Health Services facilities.

Purchased Referred Care Covered Services

The UIHS PRC program operates within a system developed from federal guidelines, medical staff consultation, and approved by the UIHS Board of Directors.  It is important to note that not all outside services are within the UIHS list of "Covered Services." At the current time, out PRC program covered services include the following:

  • Priority Level I - Care that must be done within 30 days to preserve life, limb, function or senses.
  • Priority Level II - Non-emergent care that is needed within 30-60 days, but enough time in which alternate resources can be evaluated.
  • Priority Level III - Hearing aids, eye glasses, and limited other services that are determined to be medically necessary.


Eligibility Requirements

  • Must be registered at UIHS as an "Eligible Indian Beneficiary" (EIB) and be a resident of one of the nine federally recognized Indian Reservations or Rancherias within the UIHS Service Area; or,
  • Must be registered at UIHS an an EIB and must be a resident of the UIHS Service Area and be "an enrolled member" of a federally recognized California Indian Tribe; or an "an enrolled member" of a Tribe within the UIHS Service Area currently seeking federal recognition; or,
  • Must be registered at UIHS as an EIB and must be a resident of the UIHS Service Area and be married to, or a child of a person who is "an enrolled member" of a federally recognized California Indian Tribe; or "an enrolled member" of a tribe within the UIHS Service Area currently seeking federal recognition; or,
  • Must be registered at UIHS as an EIB and must be a resident of the UIHS Service Area and be a "regular full-time" employee of one of the nine federally recognized Indian tribes or their tribal organizations.

 

Direct Care Services

How to Register for Services

Visit or call Patient Registration for specific documentation requirements and to register for services.

  • In Humboldt County call POTAWOT HEALTH VILLAGE (707) 825-5000.
  • In Del Norte County call TAA-'AT-DVD MEDICAL CLINIC at (707) 464-2750.

Direct Health Care Services are made available to persons of "Indian descent."  For UIHS purposes, persons who meet these requirements are considered to be Eligible Indian Beneficiaries (EIB's), and are eligible for the Direct Health Care Services which are provided by UIHS.  In addition, if the EIB resides within the UIHS Service Area, the spouse and the children of the EIB may also be eligible for specific UIHS Direct Health Care Services approved by the Board of Directors.

Children - 0 to 18 years of age:  If you have a child that is not your biological child, we require legal or court documentation for any adoption, custody, guardianship, and/or foster care client to register for services.  These documents must be current.  Non-Indian parents seeking services for Indian children are required to provide the same documentation.

 


 


 

 

 

Clinic Appointments

How to make
Appointments:

Clients are encouraged to call
or stop by the clinic to
schedule an appointment.

Our receptionist can assist
you in selecting an
appropriate date, time,
and provider for your needs.

Late Arrivals:
Clients that are more than ten (10)
minutes late for their scheduled
appointment may be charged with
a missed appointment and their

appointment may have to be
rescheduled.

Re-scheduling of client appointments
are based on the appointment
schedule and the availability
of the provider.


 

Checking in for Services:

You are required to arrive 15-30 minutes prior to your scheduled appointment time to allow patient registration and/or reception staff to update your insurance and personal information.

 

 

Parking:
Handicapped parking areas
are painted with
BLUE paint
and signs are posted.  Any
visitor parking in these areas
shall have a handicap parking
decal posted on or in the vehicle.
Client parking spaces are
located at the main entrances
at each clinic site.

 

 

Clinic Rules

CLINIC RULES:

Safety & Security for all:
Client Services may be suspended and/or terminated based on client behavior and the safety of all other clients and staff.  Individuals are prohibited from possessing guns, knives or other weapons.
Disruption:
All disruptive clients may be removed from the facility by staff and/or law enforcement.  Any threatening physical gestures, carrying, displaying, using of a weapon, spitting, curing, or throwing objects are considered examples of behavior that will not be tolerated at UIHS Clinics.
Threatening Language or Profanity:
Any threatening language or profanity in the clinic or on the telephone will not be tolerated at any UIHS clinic or site.
Abduction/Lost/Missing Clients:
Any person who has been made aware of abduction, lost or missing client in the clinic should immediately notify the nearest UIHS staff member.
Incarcerated Clients:
For all eligible UIHS Clients what are currently incarcerated in local jails, all health care services are the responsibility for the respective county jails. UIHS is not designed as a treatment center for prisoners or inmates.
Observation of a Crime:
Clients observing a crime will immediately notify the nearest UIHS staff member or proper authority.
Suspected Victims of Abuse and/or Neglect Reporting:
UIHS staff is mandated reporters of known or suspected abuse of children, elders, and developmentally disabled persons.  In some cases they are also required to report domestic violence.  UIHS staff will follow their mandates in reporting abuse or neglect in the required categories.
Alcohol and Drug Free Premises:
It is the policy of UIHS to provide its clients and employees with a safe and healthy health care environment by maintaining a place free from the illegal use of drugs or alcohol.  In order to do so, UIHS prohibits the use, sale, dispensing or possession of illegal drugs and alcoholic beverages on all premises and will report all violations to the proper authorites.
Smoking:
Clients have designated areas for smoking.  UIHS is a Smoke Free building and smoking is only permitted in designated smoking areas.  Clients are responsible for disposing of tobacco products properly.
Emergency Exit Plans:
Clients are to evacuate the building in case of fire and other disasters as directed.  All exit routes are posted on the wall marked by Emergency Exit Plan Maps.
Pets in the Health Clinic:
Pets that meet the Disabilities Act which are licensed and tagged by the appropriate agency will be allowed in the facility.  The client shall ensure the dog is on a leash, tagged as an alert, service or guide dog.  All other animals are not allowed on UIHS premises and walking trails.  Animals left unattended in private vehicles shall be reported to the local authorities.

Our Providers


Antoinette Martinez, MD
Associate Medical Officer

 


Hugh Kent, MD
Medical Provider

 


Anthony Rousselot, PA
Medical Provider

 

 

Notice of Privacy Practices

 Your Information.  YourRights.   OurResponsibilities.

This noticedescribes howmedicalinformation aboutyoumaybeused and disclosed andhow youcan getaccesstothis information. Pleasereviewitcarefully.

 

 
Your Rights
You havetherightto:
 
       Getacopyof your paper or electronic medical record
       Correctyour paper or electronicmedicalrecord
       Requestconfidential communication
       Ask us tolimittheinformationweshare
       Geta listof thosewithwhomwe’vesharedyour information
       Getacopyof this privacynotice
       Choosesomeonetoactforyou
       File a complaintifyou believeyourprivacyrightshavebeenviolated
 
 
 
Your Choices
You havesomechoices inthewaythatweuseandshareinformation as we:
       Tell familyand friends aboutyour condition
       Providedisasterrelief
       Includeyouina hospital directory
       Provide mental healthcare
       Marketour services andsell yourinformation
       Raisefunds
 
 
 
Our Usesand Disclosures
Wemay useandshareyour information aswe:
        Treat you
       Runourorganization
       Bill foryourservices
       Helpwith public health andsafetyissues
       Do research
       Complywiththelaw
       Respondtoorgan andtissuedonationrequests
       Workwithamedicalexaminer orfuneral director
       Address workerscompensation, lawenforcement, andothergovernment requests
       Respondtolawsuitsand legal actions

 



 
Your Rights
 
When it comestoyourhealthinformation,youhavecertainrights.This sectionexplainsyour rights and someofour responsibilities tohelpyou.
 
Getanelectronicorpapercopyofyourmedicalrecord
 
       Youcanaskto see orgetanelectronicor paper copyof yourmedical record andotherhealth informationwehaveaboutyou. Ask us how todothis.
       Wewill providea copyor asummaryofyour health information toyou, usuallywithin30 days of your request. Ifyou requestacopyunder Californias PatientAccesslaw,wewill providea copyofyour health informationwithin15days.Wemaychargeareasonable,cost-basedfee.
 
Askustocorrect yourmedicalrecord
 
       Youcanask us tocorrecthealth information aboutyouthatyouthinkis incorrect orincomplete.
Ask us howtodothis.
       Wemay saynotoyour request, butwell tellyouwhyinwritingwithin60days.
 
Request confidentialcommunications
 
       Youcanask us tocontact you ina specificway(for example, homeorofficephone) or tosend mail toadifferentaddress.
       Wewill sayyes”to all reasonablerequests.
 
Ask ustolimitwhatwe use orshare
 
       Youcanask usnot touse or sharecertain health informationfor treatment,payment,orour operations. Wearenotrequiredto agree toyour request, andwemaysaynoifit would affect yourcare.
       If you payfor aserviceorhealthcareitemout-of-pocketin full,youcan askus nottosharethat
informationforthepurpose ofpaymentorouroperations withyour health insurer. Wewill say yes unless alawrequiresus to sharethatinformation.
 
Get alist of thosewithwhom wevesharedinformation
 
       Youcanask for alist(accounting) of thetimes we’vesharedyour healthinformationfor six years priortothedateyouask, whoweshared itwith,andwhy.
       Wewill includeallthedisclosuresexceptfor thoseabouttreatment, payment, and healthcare operations, andcertainother disclosures(such as anyyouasked us tomake). Well provideone accountingayearforfreebutwill chargea reasonable, cost-based feeif you askfor anotherone within12months.
 
Get acopyof thisprivacynotice
 
Youcanask for apaper copy ofthis noticeatanytime,even ifyou haveagreedto receivethenotice electronically. Wewill provideyouwitha papercopypromptly.



 
Choosesomeonetoact foryou
 
       If you havegivensomeonemedicalpowerof attorneyor if someoneis your legalguardian, that personcanexercise your rights andmakechoices aboutyour health information.
       Wewill make suretheperson has thisauthorityand can actforyoubeforewetakeany action.
 
File acomplaintifyou feelyourrightsareviolated
 
       Youcancomplain ifyou feel wehaveviolatedyour rights bycontacting us usingtheinformation onthelastpageofthis Notice.
       Youcanfile acomplaintwiththeU.S.DepartmentofHealth and HumanServicesOfficeforCivil Rights bysendinga letter to200IndependenceAvenue, S.W.,Washington,D.C.20201,calling1- 877-696-6775,orvisitingwww.hhs.gov/ocr/privacy/hipaa/complaints/.
       Wewill notretaliateagainstyoufor filinga complaint.
 
 
 
 
Your Choices
 
For certain healthinformation,youcantellusyourchoicesabout whatweshare.If you haveaclear preferencefor howweshareyour information inthesituations describedbelow,talktous.Tell uswhat youwantusto do,andwewill follow your instructions.
 
Inthesecases, you haveboththerightandchoicetotell us to:
 
       Shareinformationwithyour family, closefriends,orothers involved inyour care
       Shareinformation ina disaster relief situation
       Includeyourinformation ina hospitaldirectory
 
If you are notable totell usyourpreference, forexample if you areunconscious,we maygo ahead andshare your information if we believe itisinyourbestinterest. Wemay alsoshare your informationwhen neededto lessenaseriousand imminentthreatto health orsafety.
 
Inthesecaseswenever shareyour information unless you giveus writtenpermission:
 
       Marketing purposes
       Sale ofyour information
       Mostsharingof psychotherapynotes Inthecaseof fundraising:
       Wemaycontact youfor fundraisingefforts, butyou cantell us nottocontact you again.



 
Our Usesand Disclosures
 
Howdowetypicallyuseorshareyourhealthinformation?
Wetypicallyuseor share your health information inthefollowingways.
 
Treatyou
 
Wecanuseyour health informationand shareitwithother professionalswhoaretreatingyou.
 
Example:A doctortreatingyou foran injuryasksanotherdoctor aboutyour overall health condition.
 
Run ourorganization
 
Wecanuseand shareyourhealth informationto runour practice, improveyourcare, andcontact youwhen necessary.
 
Example:Weuse healthinformation aboutyouto manage yourtreatmentandservices.
 
 
 
Billforyourservices
 
Wecanuseandshareyourhealthinformationtobillandgetpaymentfromhealthplansorother entities.
 
Example:Wegive information aboutyouto yourhealth insurance planso itwill pay foryour services. Wegive informationto the Indian HealthService, asrequired underour contractwiththat agency.
 
 
Howelsecanweuseorshareyourhealthinformation?
Weareallowedorrequiredtoshareyour information inotherways – usuallyinwaysthatcontributeto thepublic good, suchas public health and research. Wehavetomeetmanyconditions inthelawbefore wecanshareyourinformationfor thesepurposes. For moreinformation see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
 
Helpwith publichealthandsafetyissues
 
Wecansharehealth information aboutyoufor certain situationssuch as:
 
       Preventing disease
       Helpingwith productrecalls
       Reporting adversereactions tomedications
       Reportingsuspected abuse, neglect,ordomesticviolence
       Preventingor reducingaserious threattoanyone’s healthorsafety
 
Doresearch
 
Wecanuseor shareyour informationfor healthresearch.



 
Complywiththelaw
 
Wewill shareinformationaboutyou ifstateor federal laws requireit,includingwiththe Department ofHealthandHuman Servicesif itwantstoseethatwe’recomplyingwith federal privacy law.
 
Respondto organandtissue donationrequests
 
Wecansharehealth information aboutyouwithorgan procurement organizations.
 
Work withamedical examinerorfuneral director
 
Wecansharehealth informationwitha coroner,medical examiner,orfuneral director when an individual dies.
 
Addressworkers’compensation,lawenforcement,and othergovernment requests
 
Wecanuseor sharehealthinformation about you:
 
       For workers’compensationclaims
       For lawenforcementpurposesorwithalawenforcementofficial
       With healthoversightagencies for activities authorized bylaw
       For special governmentfunctionssuch asmilitary, national security,and presidential protective services
 
Respondtolawsuitsandlegalactions
 
Wecansharehealth information aboutyou inresponsetoa courtoradministrativeorder,or in response toa subpoena.
 
 
Our Responsibilities
 
       Wearerequiredbylawtomaintaintheprivacyandsecurityofyour protectedhealth information.
       Wewill let youknowpromptlyif a breachoccursthatmay havecompromisedtheprivacyor securityofyour information.
       Wemustfollowthedutiesand privacy practices described inthis noticeand giveyoua copyof
it.
       Wewill notuseorshareyour informationother thanas describedhereunless youtell uswecan inwriting. If youtell uswecan, youmaychangeyourmind atanytime.Letusknowinwriting if youchangeyourmind.
 



 
ChangestotheTerms ofthis Notice
Wecanchangetheterms of this notice,andthechanges willapplytoall informationwehaveabout you. Thenewnoticewill beavailableupon request, inour office,andonourwebsite.
 
OtherTerms
 
       Wewill never shareany substanceabusetreatmentrecordswithoutyourwritten permission unless allowedor requiredbylaw.
 
 
PrivacyQuestionsorComplaints:  Contactusattheclinic orcall 707-825-5000,askfor thePrivacy Officeror ComplianceOfficer.
 
 
Effective date This Noticeis effectiveSeptember 23, 2013.

Tobacco PSA's

Tobacco PSA

 

 

Teen Advisory Group (TAG)

Del Norte Teen Advisory Group (TAG) Members

 United Indian Health Services’ Teen Advisory Group, better known as TAG, is comprised of youth between the ages of 12 and 18 who reside in Humboldt and Del Norte Counties and qualify for services at UIHS.

    


 

For more information about TAG, please contact the Health Promotion and Education Section in Humboldt at 707.825.5070 or in Del Norte at 707.464.2919.

 

 

 

 

 

Clinic Rules

 

Safety & Security for all:
Client Services may be suspended and/or terminated based on client behavior and the safety of all other clients and staff.  Individuals are prohibited from possessing guns, knives or other weapons.
 
Disruption
All disruptive clients may be removed from the facility by staff and/or law enforcement.  Any threatening physical gestures, carrying, displaying, using of a weapon, spitting, curing, or throwing objects are considered examples of behavior that will not be tolerated at UIHS Clinics.
 
Threatening Language or Profanity:
Any threatening language or profanity in the clinic or on the telephone will not be tolerated at any UIHS clinic or site.
 
Abduction/Lost/Missing Clients:
Any person who has been made aware of abduction, lost or missing client in the clinic should immediately notify the nearest UIHS staff member.
 
Incarcerated Clients:
For all eligible UIHS Clients what are currently incarcerated in local jails, all health care services are the responsibility for the respective county jails. UIHS is not designed as a treatment center for prisoners or inmates.
 
Observation of a Crime:
Clients observing a crime will immediately notify the nearest UIHS staff member or proper authority.
 
Suspected Victims of Abuse and/or Neglect Reporting:
UIHS staff is mandated reporters of known or suspected abuse of children, elders, and developmentally disabled persons.  In some cases they are also required to report domestic violence.  UIHS staff will follow their mandates in reporting abuse or neglect in the required categories.
 
Alcohol and Drug Free Premises:
It is the policy of UIHS to provide its clients and employees with a safe and healthy health care environment by maintaining a place free from the illegal use of drugs or alcohol.  In order to do so, UIHS prohibits the use, sale, dispensing or possession of illegal drugs and alcoholic beverages on all premises and will report all violations to the proper authorites.
 
Smoking:
Clients have designated areas for smoking.  UIHS is a Smoke Free building and smoking is only permitted in designated smoking areas.  Clients are responsible for disposing of tobacco products properly.
 
Emergency Exit Plans:
Clients are to evacuate the building in case of fire and other disasters as directed.  All exit routes are posted on the wall marked by Emergency Exit Plan Maps.
 
Pets in the Health Clinic:
Pets that meet the Disabilities Act which are licensed and tagged by the appropriate agency will be allowed in the facility.  The client shall ensure the dog is on a leash, tagged as an alert, service or guide dog.  All other animals are not allowed on UIHS premises and walking trails.  Animals left unattended in private vehicles shall be reported to the local authorities.

People at UIHS

 

 People at UIHS


  • Clients:  All clients shall check in at Patient Registration or appropriate reception windows upon arrival.  Clients will then be directed to the appropriate waiting area for their scheduled appointment time.
  • Client Family/Friends:  Visitors accompanying clients will not be allowed to wander through "restricted access areas".
  • Restricted Access Areas:  There are sensitive areas requiring "restricted access."  Restricted access means access to these areas is allowed to those staff assigned to work directly in the areas and to client receiving services in these areas.
  • Staff:  UIHS Staff and contracted personnel providing services will wear an UIHS Indentification Badge.
  • Facility Visitors:  All other visitors to the facility will report to the Administration Section Receptionist to obtain a Vistor ID badge.

Client Rights

 

 

Client Satisfaction


UIHS welcomes client comments as an opportunity to improve client care.  We offer several avenues for client input including surveys at all UIHS sites.

 

Client Concerns


If a client has a serious concern, two levels of complaints are available.  Complaint forms can be picked up at all reception areas.

  • Informal Complaint - refers to an  unsigned complaint that is documented on an "Informal Complaint Form".  Staff members who are recipients of complaints are to document the incident on an "Informal Complaint Form."
  • Formal Complaint - refers to written, signed complaint that is documented on a "Formal Complaint Form".
  • UIHS Client Complaint policy, available upon request.

 

Advance Directives


An advance directive tells the doctor what kind of care the client would like to have if they become unable to make medical decisions.  UIHS provides the opportunity for clients to gain informatioin regarding advance directive options, obtain appropriate forms and resources available.

  • Durable Power of Attorney for Health Care - You are able to name a person or persons to act on your behalf if you were ever so ill or disabled that you could not make your wishes known.
  • Living Will - A Living Will allows you to document in advance your wishes regarding lfe sustaining treatments.
  • Treatment Preferences - Your wishes with regards to treatment.

For more information about how to develop an Advance Directive, talk with your UIHS Medical Provider.

Fees

 

UIHS Fees


In accordance with federal and state
regulations, UIHS bills "third party
payers" (Private Insurance, Medicare,
and Medi-Cal) for services provided
to our clients.  Clients may be financially
responsible for certain special services
including but not limited to medical,
dental, vision, pharmacy, etc.

  

Dental Fees


Laboratory fees (cost only) are applied to treatment options beyond basic dental services (dental exams, fillings, etc.) or for elective services (crowns, dentures, orthrodontic treatment, repairs).  Clients who choose elective services will be responsible for dental laboratory fees involved with these services.  For more information, please ask dental staff at any site that provides dental services.

 

Pharmacy Fees


Clients should contact the pharmacy directly for a prescription price quote.

Clients are expected to pay for their medications at the time they are picked up.  Therefore, there will be no charging of medications "on account".

 

Vision Fees


Optometry fees are as follows:  For all clients, Indian beneficiaries and non-Indian clients, one-half of the estimated fees are required if the client does not have insurance coverage (this deposit is required before eyewear can be ordered).  The balance of the estimated fees is due at the time the eyewear is fitted.

In addition, non-Indian clients must pay: $75.00 eye exam charge; $25.00 service charge for ordering and the cost of the frames with lenses.

 

Other Fees


As the services of the facility changes, fees may be assigned for certain types of care that is rendered.  As a client you will be informed of these changes before services are rendered upon request.

In addition, clients participating in clinic sponsored activities may be charged participation fees.  The staff or section sponsoring the event will have information available.

Appointments at the Clinic

 

How to make Appointments:


Clients are encouraged to call or stop by the clinic to schedule an appointment.  Our receptionist can assist you in selecting an appropriate date, time, and provider for your needs.

 

Late Arrivals:


Clients that are more than ten (10) minutes late for thier scheduled appointment may be charged with a missed appointment and their appointment may have to be rescheduled.  Re-scheduling of client appointments are based on the appointment schedule and the availability of the provider.

 


 Checking in for Services:


You are required to arrive 15-30 minutes prior to your scheduled appointment time to allow patient registration and/or reception staff to update your insurance and personal information.

 

Parking:


Handicapped parking spaces are painted with BLUE paint and signs are posted.  Any visitor parking in these areas shall have a handicap parking decal posted on or in the vehicle.  Client parking spaces are located at the main entrances at each clinic site.

Contract Health Services (CHS)

 

CHS Eligibility Requirements

UIHS clients must meet certain eligibility requirements in order to participate in the CHS program:

  • Clients must be registered at UIHS as an "Eligible Indian Beneficiary" (EIB) and must be a resident of one of the nine federally recognized Indian reservations within the UIHS Service Area; or
  • Clients must be registered at UIHS as an EIB and must be a resident of the  UIHS Service Area and be "an enrolled member" of a federally recognized California Indian Tribe; or "an enrolled member" of a Tribe within the UIHS Service Area currently seeking federal recognition; or
  • Clients must be registered at UIHS as an EIB and must be a resident of the UIHS Service Area and be married to, or a child of a person who is "an enrolled member" of a federally recognized California Indian Tribe; or "an enrolled member" of a Tribe within the  UIHS Service Area currently seeking federal recognition; or
  • Client must be registered at UIHS as an EIB and must be a resident of the UIHS Service Area and be a "regular full-time" employee of one of the nine federally recognized Indian tribes or their tribal organizations.

Screening for Alternative Resources

The UIHS CHS program is the "payer of last resort."  Therefore, in order for CHS to be used, the client requesting the CHS assistance will be screened to determine if there are other possible sources of payment such as private insurance, Medi-Cal, Medicare, etc.  The ability of the client to pay for the outside service is not considered in the screening.  If another source of payment is available, they must be utilized before CHS can be used.  If the client chooses not to participate in the screening process, or chooses not to apply for alternate resources they are found eligible for, CHS assistance will be denied. 


Utilization of Outside Services

CHS assistance is only available for referrals made by UIHS providers or in the event of emergency care.

  • A "General Referral" is a UIHS referral for non-urgent outside services.  This type of service can be delayed until the CHS eligibility screening process is completed.  Therefore, prior authorization for CHS assistance is required for all general referrals.  Clients must contact the CHS office prior to utilizing the outside service.
  • An "Urgent Referral" is a UIHS referral for urgent outside services which cannot wait for the outcomme of the eligiblity screening process.  Since prior authorization for CHS assistance is not feasible, the client remains responsible for payment of the bill for such services unless CHS authorization is obtained.  Clients must contact the CHS office within 3 working days of utilizing the outside services.
  • "Emergency Cases" require immediate attention without a referral from a UIHS provider.  When this occurs, the client remains responsible for payment of the bill for such services unless CHS authorization is obtained.  Clients must contact our CHS office within 3 working days of utilizing the outside service  (exception: 30 days if you are disabled or 65  years of age or older).

Covered Services

The UIHS CHS program operates within a system developed from federal guidelines, medical staff consultation, and approved by the UIHS Board of Directors.  It is important to note that not all outside services are within the UIHS list of "Covered Services." At the current time, out CHS program covered services include the following:

  • Priority Level I - Care that must be done within 30 days to preserve life, limb, function or senses.
  • Priority Level II - Non-emergent care that is needed within 30-60 days, but enought time in which alternate resources can be evaluated.
  • Priority Level III - Hearing aids, eye glasses, and limited other services that are determined to be medically necessary.

Eligibility for Services

How to Register for Services

Visit or call Patient Registration for specific documentation requirements and to register for services.

  • In Humboldt County call Potawot Health Village (707) 825-5000.
  • In Del Norte County call Howonquet health Center at (707) 487-0215.

Direct Care Services

Direct Health Care Services are provided to all registered EIB clients. EIB family members are provided services as approved by the Board of Directors:

Medical - We are a family practice made up of Physicians and advanced practice clinicians concerned with the total health care of the individual and the family.  Our scope of family practice encompasses all ages and both sexes.

Vision - Vision services located at Potawot Health Village include an Opththalmologist who provided eye exams, retinal scans, glasses, referralls and limited ophthalmology services.

Dental - We are a general practice made of Dentists and Mid-Level Practitioners who provide evaluation, diagnosis, prevention and/or treatment of dental diseases, and/or conditions.  Our scope of general practice encompasses all ages.

Nutrition - Nutrition services include Registered Dietitians, Nutritionists and Women, Infants and Children (WIC), program nutrition assistants who provide education and counseling for all clients with nutrition related health problems, pregnant and postpartum women and children.

Behavioral Health - Behavioral Health Services include Marriage and Family Therapist, Licensed Clinical Social Workers, and Alcohol and Substance Abuse Counselors who provide mental health and substance abuse counseling prevention, intervention, treatment, referral, community activities and psychiatric services.

Community Health - Community Health services included health promotion and education, diabetes awareness, community and youth activities, individual exercise prevention, United Way food program, and traditional healers.

Pharmacy Services - Pharmacy services are provided by Pharmacists and Pharmacy Technicians who provide prescription medications, along with client education, consultation and drug information.

Administration Services - Administration services are provided by organization support staff which includes General Accounting, Client Accounting, Quality Improvement, and Client Records.

Who we are

Structure of the Board of Directors

United Indian Health Services, Inc.
Board of Directors

Indian Community Representatives


  • Area I - In and Around Del Norte County
  • Area II - In and around Orick, Trinidad, McKinleyville, and Blue Lake (North of Mad River)
  • Area III - In and around Arcata, Eureka, and all points south to the Humboldt-Mendocino County Line
  • Area IV - In and around Hoopa - Willow Creek
  • Area V - In and around Johnson (Pecwan), Weitchpec and Orleans

 

 

UIHS Statement

 

Mission Statement

To work together with our clients and community to achieve wellness through health services that reflects the traditional values of our
American Indian community
.

 

Vision Statement

Healthy mind, body and spirit for
generations of our American Indian Community.
 

 


Guiding Principles:


Quality healthcare requires quality relationships.  Integrating our  services and focusing on the relationship between the client, their family and those who provide them care will serve to create long term relationships.


It is in these long-term relationships that trust develops, communication opens, knowledge grows and healing takes place.

Quality healthcare also requires a quality working environment.  We commit ourselves to creating healthy working conditions that support a sense of family within the organization and allow our staff to provide quality care.

Everyone at UIHS accepts the responsibility for fostering an organization culture that promotes teamwork and encourages use to care for ourselves and each other.

UIHS Statements

Mission Statement

To work together with our clients and community to achieve wellness through health services that reflects the traditional values of our American Indian community.

 

Vision Statement

Healthy mind, body and spirit for generations of our American Indian Community. 

 


Guiding Principles:

The following are the guiding principles we agree to follow when developing new programs and systems:

Traditionally Driven: Cultural values and traditions guide the planning and implementation of services.

Client Centered: Care is provided in a way that works best for our clients.

Client Empowerment: Clients and their families are empowered to become active participants in their care.

Accessible: Access to care is optimized and waiting time minimized.

Communication: Communication is respectful, direct and open, allowing mutual decision making between clients, staff, sites, mangement and the Board of Directors.

Teamwork: We plan and act as an integrated team to care for our clients and community.

Population-Based: The community's greatest needs direct what services we provide and how we provide them.

Prevention-Focused: Prevention, education and health promotion is our focus in the attainment of wellness.

American Indian Staff Development: We commit ourselves to recruiting, training and retaining American Indian Staff.

Accountable: We hold ourselves and each other accountable for supporting the vision and mission, for following through and for correcting problems as they arise.

Efficient: We efficiently manage our resources, energy and time.

Quality healthcare requires quality relationships.  Integrating our  services and focusing on the relationship between the client, their family and those who provide them care will serve to create long term relationships.  It is in these long-term relationships that trust develops, communication opens, knowledge grows and healing takes place.
Quality healthcare also requires a quality working environment.  We commit ourselves to creating healthy working conditions that support a sense of family within the organization and allow our staff to provide quality care.  Everyone at UIHS accepts the responsibility for fostering an organization culture that promotes teamwork and encourages use to care for ourselves and each other.
The following are the guiding principles we agree to follow when developing new programs and systems: 

 

 

Client Handbook

United Indian Health Services, Inc. (UIHS) is a tribal health program which was organized in 1970 by Indians of the local community to deliver health care services within our region.
UIHS provides Direct Health Care Services to all persons of "Indian Decent", persons who meet these requirements are considered to be Eligible Indian Beneficiaries (EIB's).

 


 Direct Care Services are, but are not limited to:

  • Medical Services
  • Vision Services
  • Dental Services
  • Nutrition Services
  • Behavioral Health Services
  • Community Health Care Services
  • Pharmacy Services
  • Administration Service

Client Satisfaction Survey

Help Us Improve Our Services

United Indian Health Services (UIHS)
is dedicated to providing health care
of the highest quality to our clients.


Your opinion of our services is necessary to achieve this quality; therefore we have been conducting Client Satisfaction Surveys every month to know how you feel about the services we provide, so we can make sure we are meeting your needs.

This supports the organization’s Strategic Plan to “provide excellent culturally sensitive customer service.” Your responses will be kept confidential and anonymous. Our Client Satisfaction Survey may be handed to you the next time you visit UIHS.   

Please take a moment to let us know how we are doing. Your participation is needed to help us improve our services.

Should you have any questions about the survey please do not hesitate to contact
Dr. Ira Singh at (707) 825-5000.

 

 

Client Complaint Form

Health Promotion and Education

Health Promotion and Education - Overview 

HPE works collaboratively with American Indian community members through our Board of Directors, CORE Coalition, and TAG to develop creative, innovative, culturally appropriate, and cost effective interventions that result in individual, tribal, community and social norm changes. HPE programs build upon the strengths of the individual and community. Our focus is to empower individuals, families, tribes, and the community to make healthy choices based on sound information and education in order to achieve the organization’s vision “Health mind, body and spirit for generations of our American Indian Community.”

 

Core

Breast Health

 

Diabetes Awareness Program Calendar

Diabetes Awareness Program Calendar
of Activities and Events (Humboldt County)


March 2016


Monday:

  • Trail Walking (10-10:30 am) - PHV Walking Trails

Tuesday:

  • Water Fitness (2-3:00 pm) - Arcata Pool
  • Diabetes Prevention Program (DPP) (5:30 pm) - PHV

Wednesday:

  • Aftercore Program (12:30 - 1 pm) - PHV
  • Chair Exercise (1:30 - 2 pm) - PHV in CHW
  • Diabetes Support Group (1:30 - 3:30 pm)
    1st & 3rd Wednesdays

Thursday:

Friday:

  • Trail Walking (10 - 10:30 am) - PHV Walking Trails

 


For More Information, Call 707-825-4155 or 707-825-5070